Privacy Policy

1. What Information We Collect

We collect the following types of information:

Personal Information:

• Contact Information: Name, email address, and phone number.
• Location Information: We may collect your location data to provide you with location based services and enhance your experience within the app.
• Inquiry Information: When you contact us with an inquiry, we collect any personal details you provide, including your name, email, and any other relevant information.

Payment Information:

• Payment Details: Planexa uses Stripe to process payments. We do not collect or store your credit card or bank information. Stripe manages all payment details, and you should refer to Stripe's privacy policy for more details.

Usage Data:

• Device Information: We may collect data about your device, such as IP address, browser type, and operating system, to optimize the app and provide a better user experience.
• App Usage: We collect information about how you use the Planexa app, including the events you view, register for, or attend, and any feedback you provide.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Planexa app and services.
• Facilitate payments and refunds through Stripe.
• Respond to inquiries and provide customer support.
• Improve our app and develop new features.
• Conduct marketing, research, and analytics to improve user experiences.
• Communicate with you about your account, events, promotions, and important updates.
• Ensure compliance with our Terms and Conditions and investigate reported issues or violations.
• Share it with any law enforcement agency if required.

3. How We Share Your Information

We do not sell your personal information. However, we may share your information in the following circumstances:

With Event Hosts and Venues:

• If you register for an event, we may share your personal information with the event host and the venue for event management and security purposes. This may include your name, contact details, and other relevant registration information.

With Third-Party Service Providers:

• Marketing and Research: We may share your personal information with third-party providers who assist us in conducting marketing, research, and improving the user experience. These providers help us analyse user behaviour and preferences to enhance our services and develop new features.
• Payment Processing: We use Stripe to process payments securely. Stripe handles all payment data, and you should review their privacy policy for more details.

For Legal and Security Reasons:

• We may share your information if required to comply with legal obligations, protect the rights and safety of Planexa, its users, or the public, or to respond to lawful requests from public authorities.

4. How We Protect Your Information

We take data security seriously and use appropriate measures to protect your personal information. However, no system is completely secure, and we cannot guarantee the absolute security of your data.

5. Your Rights

You have the following rights regarding your personal information:

• Access: You can request access to the personal information we hold about you.
• Correction: You may request corrections to any inaccurate or incomplete information.
• Deletion: You may request the deletion of your personal data, subject to legal obligations or operational requirements.

To exercise these rights, contact us at info@planexa.ca.

6. Data Retention

We retain your personal information for as long as it is necessary to provide the services described in this policy or as required by law. If you deactivate your account or request deletion, we will delete your personal data, except where retention is necessary to comply with legal obligations or resolve disputes.

8. Changes to This Privacy Policy

Planexa reserves the right to modify this Privacy Policy at any time. Changes will be effective immediately upon posting within the app or on our webapp. We encourage you to review the policy periodically. Continued use of the platform after changes constitutes acceptance of the updated terms.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at: